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‎11-07-2019 01:52 PM

HP Recommended

yes- you should see a UPD (universal print driver) listed under HP- if not, then you can try and run the windows update and see if it will pull a UPD in for you.

 

If not- then you can try to manually find one using support.hp.com and look in the software and drivers section

 

or google search HP UPD and try to get one that way

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

‎11-07-2019 02:02 PM

HP Recommended

thank  i m trying  youyr    solution  and  i  speak again

‎11-07-2019 02:16 PM

HP Recommended

a last  communication  from  site

https://support.hp.com/us-en/drivers/selfservice/hp-universal-print-driver-series-for-windows/503548...

which  driver must download?

‎11-07-2019 02:25 PM

HP Recommended

I can't tell you because HP doesn't give a list anymore. It autodetects my 64bit windows 10 system and only displays what's available for it. You'll probably end up trying several versions before you find one that works for you. I'd select whatever it shows as available and go for it.

 

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

‎11-07-2019 02:35 PM

HP Recommended

ok thank

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