connect printer to old laptop

[george1971]

hi  friends

i have  a   old laptop with  windows  vista  (32  bit)  and i want  to  connect   a  printer  hp

mfp28-31   there  drivers  for this  OS  ?

Thank you 

George

[TEJ1602]

@george1971, Welcome to HP Support Community!

We do not have the full-featured software available for Windows Vista OS.

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[george1971]

thank you  v

i m trying the  procedure and i  reply  again

George

[TEJ1602]

@george1971

Sure, Keep me posted 🙂

[george1971]

hi  again

i  follow the  procedure  but  in  list  with hp  printer  i cant find the  model (mfp  m28-m31)

i dont know  if there  any  equivalance model

George

[tonerspills]

You'll have to try one of the Universal Print Drivers. (UPD) It should be in the list under HP if you ran the windows update. The UPD's are usually listed at the very bottom- you won't find a model specific driver.

You can try and pull it through the support.hp.com website and click on "software and drivers" you'll most likely need a 32bit version of the UPD- or search HP UPD

[george1971]

hi  thank  for your  reply     you mean   download the  hp  UPD  for https://www8.hp.com/us/en/solutions/business-solutions/printingsolutions/upd.html ??

(my laptop have   windows vista  32  and  the hp dont support the mfp 28-31 printer)

[george1971]

hi  thank  for your  reply     you mean   download the  hp  UPD  for https://www8.hp.com/us/en/solutions/business-solutions/printingsolutions/upd.html ??

(my laptop have   windows vista  32  and  the hp dont support the mfp 28-31 printer)

[tonerspills]

if there is not already a version of the HP UPD on your computer, then yes you would have to download one. Most of the time there will already be a HP universal print driver that will be listed under "HP" in the manufacturer list. If you try to add the printer, then select "HP" under the list of manufacturers and look on the right column at the list of drivers- scroll to the bottom, and typically there will be a UPD already listed there.

I think windows Vista was end of life before that printer was even released, so you wont find a model specific print driver. Usually I can get some version of a UPD to work with older computers like that- it comes down to trial and error.

[george1971]

ok

The  steps  are    add  printer -->  i find  the  hp  and  i find  the  universal print  ?