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Trying4
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Message 1 of 2
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HP Recommended

ePrint is not connecting

Example: HP laser jet MFP M130
macOS 10.15 Catalina

Hello,

 

How would I get a new printer claim code to create an account on hpconnect.com if my present code expired and my printer will not connect to HP ePrint without the code? Wi-Fi Direct is working, Network Wi-Fi is on and working. Just HP ePrint is off.

Need it to be on so I am able to use the scan to email option.

Thanks

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

ePrint is not connecting

@Trying4, Welcome to HP Support Community!

 

You can reprint the claim code on the printer. I would recommend you go through the document HP Printers - Setting Up an HP Connected Account for help. This should help you resolve the issue.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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