01-10-2020 04:49 AM
The printer recently travelled in storage from Hong Kong where it worked perfectly well. It will now not let me print anything from tray 2 and keeps giving the error message add paper even though the tray is full. I have reset all the settings in paper setup but to no avail. One thing I have noticed though is that one side of the bar at the rear of the tray that lifts the paper to print had a little plastic clip missing and was bent. I have straightened it but it made no difference. Any suggestions before I pay money to HP!
01-13-2020 07:33 AM
@Raithbyboy, Welcome to HP Support Community!
If you have already performed the steps from the document 'Out of Paper' Error, Printer Does Not Pick Paper and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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