Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post
HP Recommended


Hi, can any kind person shed light on this perplexing problem.

Our craft club has just bought an HPDeskjet pro mfp m477fDW laser printer after many years trouble free printing from an Epson colour laser.

we have the following problem printing from MS Publisher 2007 (windows 10)

we buy/download graphics for cardmaking from a site called CraftsUPrint, which are essentially ready made graphics for printing greetings cards. 

some print out fine, others print out much enlarged and are unusable.

when I take the graphic into Irfanview to print, all seems OK - so I assume it is a problem between publisher and the printer, yet it does not happen with all graphics, only with some. we have changed settings in the printer but being all ladies in our 70's and above don't have a lot of technical knowledge between us.

If anyone can shed any light on this, it would be welcome as we are tearing our collective hairs out at the moment,


many thanks




Many many thanks

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation