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- HP Community
- Printers
- LaserJet Printing
- Re: how to get envoy printer into online mode

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04-17-2015 04:10 PM
My printer is in off line mode ever since I got home from vacation. Can't get it on line. Could someone please help?
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Accepted Solutions
04-17-2015 05:10 PM
Please provide the following relevant information so someone can help including:
Printer Model -
Detailed Problem Description -
Operating System of computer (including service pack revision) -
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns?
If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? –
Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? Do you have a valid IP address?
04-17-2015 05:10 PM
Please provide the following relevant information so someone can help including:
Printer Model -
Detailed Problem Description -
Operating System of computer (including service pack revision) -
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns?
If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? –
Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? Do you have a valid IP address?
04-05-2017 03:29 PM
Printer can't find Wirelss router or wireless router can't find printer.
Suggested resolution...shut off both printer and router...after a minute or 2, turn on router...wit 3 minutes then printer. Still can't find each other?
This has happened before...but printer worked on Monday...but not now.
Internet is fine....
any other ideas?
Richard.....old and getting older....