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HP Recommended

My printer is in off line mode ever since I got home from vacation.  Can't get it on line.  Could someone please help?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Please provide the following relevant information so someone can help including:

 

Printer Model -

Detailed Problem Description -

Operating System of computer (including service pack revision) -

Connection Method - USB, Hardwired LAN, Wireless? -

Make and model of router and modem? -

Error messages - on printer screen and/or computer, any blinking light patterns? 

If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? –

 

Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? Do you have a valid IP address?

View solution in original post

2 REPLIES 2
HP Recommended

Please provide the following relevant information so someone can help including:

 

Printer Model -

Detailed Problem Description -

Operating System of computer (including service pack revision) -

Connection Method - USB, Hardwired LAN, Wireless? -

Make and model of router and modem? -

Error messages - on printer screen and/or computer, any blinking light patterns? 

If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? –

 

Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? Do you have a valid IP address?

HP Recommended

Printer can't find Wirelss router or wireless router can't find printer.

 

Suggested resolution...shut off both printer and router...after a minute or 2, turn on router...wit 3 minutes then printer.  Still can't find each other?

 

This has happened before...but printer worked on Monday...but not now.

 

Internet is fine....

 

any other ideas?

 

Richard.....old and getting older....

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