01-22-2012 02:32 PM
My customer (whose office this printer was in) talked with HP support. HP replaced the unit with another that, for now, seems to be working. It has the same firmware that the broken one had. Here's hoping that this one holds up for more then the month the original one lasted.
01-26-2012 11:32 AM
Hi , I have the same problem here.
I have a HP8500a Plus printer which was purchased in May, 2011 and it worked fine. However, a problem arise 2 weeks back I needed to reset the printer every time I needed to print . Otherwise a now printing sign was on the printer screen but it never prints. But if I turned the printer off and on again it it print normal. I have seen some one has the same problem and I tried to do according to the adviser but in vain.I have also reinstore the printer but still not good.
Please suggest. if how you can fix the problem
01-28-2012 11:39 AM
I was having this problem for months and read many, many pages of posts from others along with trying possible suggested solutions. Then I called HP, spent an hour with one tech person who then escalated to another tech person, with whom I spent another 3 hours on the phone. He logged into my computer remotely and tried various things to fix it to no avail. A resolution specialist then contacted me the next day and they replaced the printer within two days.
After unpacking the new printer, initializing it, and packaging mine back up, I let the new printer go idle so I could try it out. The SAME problem existed on the new printer.
I read and read some more and came across a post that said it only occurred when I specific ink cartridge was in the printer. So I changed out my black cartridge, which was one I figured I had replaced around the time the problems started. Now with the replaced cartridge, I let the printer go idle for a few hours and then printed to it AND IT WORKED!
So after replacing the whole printer, it was just a bad cartridge. It does seem to make sense that a cartridge could cause this kind of probem, but it seems to be so.
Something to try for the rest of you.
02-07-2012 12:58 PM
We've been having this problem for weeks and finally, I contacted HP Tech Support via e-mail. While the response was quick (~one hour), the solution did not work. The Tech Support Representative suggested to update the firmware; however, even after the update, the problem still remained. Instead of contacting support again (and wasting more time....), I googled and found a solution that ended up working!!
SOLUTION: When the printer is idle, open and close the ink catridge door. This "wakes up" the printer from its sleeping state that it's stuck in and your documents should start printing again.
Hopefully this works for you! I mean, it's a quick temporary fix but it doesn't seem like HP can fix this problem permanently.
02-07-2012 01:27 PM
I think you have found the answer Paul. I talked to my customer, and their issues started the same time they replaced their black ink cartridge with a 3rd party cartridge. I know that ink cartridges these days have chips on them that the printer can read. My guess is that the aftermarket ink cartridge they tried to use either didn't have the chip, or had a different chip that the printer couldn't read.
If this has been the case all along, you think HP would at least put a specific error on the screen when the printer couldnt read the cartridges.
07-13-2012 05:04 AM
I registered to let you know of a different solution I found. The issue is definitely related to the ink cartridges.
The opening and closing the cartridge door worked for me but it had to be repeated every time we wanted to print.
What is working better is replacing the cartridge head (not the print head!) on replacement, refilled or otherwise unofficial cartridges. Sounds tricky but its a doddle:
- The top part of the original cartridge, the part with the chip pops off after you score along the sticky label with a knife, pen, or something else. It should then pop off easily.
- Repeat the process with the replacement cartridge, swap the heads and put it back in the printer.
You should be able to see if it works by going onto the web interface from you browser on the same newtork
ie \\printer.name On the home page, look at the ink section and choose More info..
You'll see the four heads there. On our machine 3 out of 4 of the replacement cartridges did not show an HP logo. Since swapping the heads they all show as official, with logos. The printer will tell you the cartridges are empty. Ignore this and press OK. Repeat for each cartridge replaced in this way. The printer will still print until one really is empty. You can get a fair idea of actual levels by removing a cartridge and giving it a shake. More accurate than 'estimated' print levels for sure.
Remember, you will need the chips from original cartridges. If you are already using replacements and no longer have the originals, I suspect you will need to invest in at least one set to get good chips. One of the replacment chips was reporting it was official for a while in our machine, but then it started failing so had to be replaced with an original.
Hope this helps some of you. We love this machine, when it works. It has been much more reliable since we found this trick.
12-07-2012 12:32 PM
Like many of the other members I have spent the last week uninstalling and reinstalling the latest software and firmware, checking my wireless connection and anything else I could think of or that anyone (including the HP techs) could suggest. I use my computer downstairs, but the printer is upstairs so I have been getting an aerobic workout trekking up and down stairs to re-set the printer every time it hangs up and won't print.
I followed the instructions provided by 'bpmarine' and solved my problem. As suggested, I checked the ink level screen to find than one of my cartridges (the black one) did not show up as an HP cartridge. (And that was true - it was one I bought from a seller of refurbished cartridges.) It wasn't that the ink cartridge was empty - simply that the chip had expired! I changed the top of the cartridge and replaced it with an original HP cartridge top and sure enough, the cartridge now shows up as a genuine HP cartridge.
When I purchased new HP manufactured cartridges I never noticed the date on the reverse side. That's the date that indicates the expiration date of the chip. Usually the chip expires within six months of the date on the cartridge. The reseller I last bought from apparently used a batch of old cartridges when they refilled the ink and the chip reached its expiration date while there was still ink in the cartridge. I separated my HP cartridges from the re-filled cartridges, and guess what? The remanufactured cartridges which I had changed when they quit working still had ink! and when I replaced the chip on those cartridges I was able to continue using them until they were really empty.
The ink level doesn't show up on the printer assistant page, but I'll shake the ink cartridge from now on and verify for myself that it's the expired chip and not an empty cartridge preventing me from printing.
Do you think HP would be interested in the solution to this problem??? Maybe we should take 3 hours of our time to explain it to them.
In any case, THANK YOU SO MUCH for finding the solution and taking the time to share it with us.
01-13-2013 10:39 PM
Try opening the cartridge door and then reclose. This usually wakes up the printer within 30 seconds. If that doesn't work lift the scanner lid and after the carriage moves reclose it. This or a combination of these actions usually works for me. HP has always had querky printers so I was not surprised when it started to malfunction.
06-13-2013 03:51 PM
My print is brand new so the ink cartridges are the one that came with the printer. I don't think tampering with the print heads is good for the warranty on a spank brand new printer with HP provided cartridges. Though I did open and close the print door. It didn't work. I still have the same peoblem.
06-13-2013 05:03 PM
It is sad this is what it takes to use the printer. I just know my next one won't be HP.