cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 8
308
Flag Post

Solved!

hp color laser jet mfp m28fdw

HP Recommended

My laser jet is about 2 years old and had been working great until a day ago.  Then the power would go off.  I did all the steps, unplug, plug back in back and wall, push on button, it doesn't power up.  I've done this in several wall outlets that work with other electrical items.  I cannot believe this printer is "dead" already, being that it is so young.  I had my last HP for 10+ years, no problems like this.  I checked online and the warranty, of course, is expired.  Any ideas on how to fix this?

 

Thank you.

7 REPLIES 7
Highlighted
Level 6
360 359 33 49
Message 2 of 8
Flag Post
HP Recommended

Try leaving it unplugged for an hour to see if the power supply will reset. If not, then I'd replace the power supply.

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Hi, thank you for your reply.  Can you explain to me what you mean by "replace the power supply"?  Is the power supply the outlet?   A part in my printer?  Anyway,  I am not sure how to replace the power supply.  Again, thank you.

 

 

0 Kudos
Highlighted
Level 6
360 359 33 49
Message 4 of 8
Flag Post
HP Recommended

The power supply is an internal component of the printer, typically what the power cord plugs into directly.  Here's a link that shows what your power supply looks like:

https://xtrade.kz/index.php/en/products/zip/plate/power-supply-rm3-7382

 

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Hi, ALS-77,

 

Thank you for your replies.   Now I know what the part called the power supply is.  I had previously unplugged, let it sit even a da or so, plugged in and used different outlets several times and no luck.  Ok, so I tried this again, and bingo it turned on.  Now, I am afraid to even touch the power cord for fear it could misbehave again and won't come on.  I am just wondering if there is some kind of "short" in the power supply part.  So all is well for the time being.  Also, I had called several HP repair shops, some the number no longer working, another said they didn't fix this printer series 200.  Anyway, I was on the verge of just getting rid of it.  I am glad I did it.  I have had HP printers for 30 years, and most of them last 10 years or so.  They have been work horses.  I sure hope this one, which I bought new, serves me as well.  Again, thank you so much for your help!

0 Kudos
Highlighted
Level 6
360 359 33 49
Message 6 of 8
Flag Post
HP Recommended

Glad to hear you got it working again. Hard to say what was the problem without looking at it myself. Could be a flaky power cord. Good luck!

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Hi, ALS-77, I wish I could report good news, but I went in this afternoon and the printer was off. It won't turn on.  Back to where I was.  I just don't get it.  I did change power cords.  But I think I may purchase a brand-new one and try it.  Do you do repairs on these printers?   If not, do you know a good repair/service dealer in the Charlotte, NC, area?

 

Thank you!!

0 Kudos
Highlighted
Level 6
360 359 33 49
Message 8 of 8
Flag Post
HP Recommended

Argh! That's disappointing. It really seems to be pointing to the power supply as the problem at this point. As for a power cord, you might try a local repair shop to see if they have extras that they might be willing to give you one. I have many myself and recycle many more. Yes, I work on these printers every day for the last 38 years, including the first lasers that came out. Unfortunately I'm not in your area to be able to help. It's likely we have a sister company in your area, but I'd have to check into that. You could probably replace the power supply yourself and save a good amount of money. I've sent you a private message with a link to a repair manual for your printer I found. It might help.

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation