hp color laserjet pro mfp m177fw not booting

[KhimoX]

hp color laserjet pro mfp m177fw not booting right after firmware update
Frozen on the hp and energy star logo

please help

[The_Fossette]

@KhimoX,

Welcome to the HP Support Community!

I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, I recommend you try updating the firmware once again and check.

Follow the steps in the below article to update the firmware.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[KhimoX]

thanks for the early response but after doing all that, i'm still facing the same prob 
The other thing is that the printer wont accept the update whenever i try the firmware update via pc i get a "problem found" error.

[The_Fossette]

@KhimoX,

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!