10-22-2019 12:35 PM
I recently upgraded windows 10. But since i did that, i am not able to print. I am only can to scan. The printer is a MFP M281FDW and have connected to USB .I have uninstalled the drivers, and re installed again and again and nothing happen. it is show like everthing is ok and the printer install good. I have stopped and restarted COMPUTER. I INSTALL THE NEW APLLICATION FROM HP SITE (THE NEW ONE) . But when i print... nothing happens, it show only for 2 second at paper that prints and then it be hide and nothing happen.
I need help pls.
10-24-2019 04:21 PM
Welcome to the HP Support Community.
Let's run the HP Print and Scan Doctor:
Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93
If the issue persists, let's do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo.
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
Let me know if this helps.
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Have a great day!
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