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Izz1 Honor Student
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hp laserjet 700 m775 jamming on every duplex print

HP Laserjet 700m775

Hi Guys,

 

Print jamming everytime i do a dupex print.

It prints fine on one sided but jams when doing duplex. Prints on one side but when it pulls the sheet back in to print on other side it always jams in the fuser. it also bends the paper when it pulls the paper back.

 

i have tried to clean and also replace the fuser but issue still ongoing.

 

Any ideas please?

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pullinmyhairout Honor Student
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hp laserjet 700 m775 jamming on every duplex print

I had this issue on A3 duplex only, it was fine on A4 duplex. I had changed the fuser, itb, all the feed rollers which usually solves the problem. I changed the prefix paper guide and the paper delivery assembly and it was still stopping with code 13.B9.C1

 

The issue was...

The printer has a stapler unit above the duplexer and the guide rail had popped out, on clipping it back in i received no more issues.

Professor
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hp laserjet 700 m775 jamming on every duplex print

delivery assembly may be the issue.

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.
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