12-08-2017 04:05 AM
Print jamming everytime i do a dupex print.
It prints fine on one sided but jams when doing duplex. Prints on one side but when it pulls the sheet back in to print on other side it always jams in the fuser. it also bends the paper when it pulls the paper back.
i have tried to clean and also replace the fuser but issue still ongoing.
Any ideas please?
08-09-2019 08:38 AM
I had this issue on A3 duplex only, it was fine on A4 duplex. I had changed the fuser, itb, all the feed rollers which usually solves the problem. I changed the prefix paper guide and the paper delivery assembly and it was still stopping with code 13.B9.C1
The issue was...
The printer has a stapler unit above the duplexer and the guide rail had popped out, on clipping it back in i received no more issues.
08-09-2019 09:23 AM
delivery assembly may be the issue.