cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
4 3 0 0
Message 1 of 6
684
Flag Post

hp laserjet pro 200 color m251nw paper jams on every sheet

HP Recommended
hp laserjet pro 200 color m251nw
Microsoft Windows 10 (64-bit)

Hello,

 

I have a hp laserjet pro 200 color m251nw that was working well.  We have barely used this printer and have only recently consumed the toner cartridges that came with the printer.  

 

All of a sudden every page that feeds into the printer jams on every single print job.  Usually the paper is half way out of the feed tray when it jams.  

 

I can't find any fixes for this anywhere.  CAn someone help please?

5 REPLIES 5
Highlighted
Level 7
398 398 24 35
Message 2 of 6
Flag Post
HP Recommended

heres what you want to do, print a couple documents using the drop down (MP) tray.  does the paper progress without issue?  if so, the problem is with the bottom half of the printer, most likely the pick up assembly itself or the pick up roller.  remove the tray and look up & underneath, you'll see the roller right there.  is it worn smooth? dirty? cracked? missing? any of those could cause your issue.  use some isop. alcohol and a lint free rag to clean the rubber on that roller.  IF, its jamming from even the MP tray, the problem could be deeper, like a bad gear or drive assembly.  

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 3 of 6
Flag Post
HP Recommended

I’ll check those few items....but this printer does not have a drop down feed tray .

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 4 of 6
Flag Post
HP Recommended

I’m getting a jam in output bin error.

the paper is actually not stuck and exits the printer. But the printed page starts printing too low on the page.  It’s as if the page is delayed in getting picked up by a tiny bit and although the paper exits the printer it registers as a jam because it did not exit soon enough.  

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 5 of 6
Flag Post
HP Recommended

OK,

I got the manual and was able to remove the three rollers (pick, separation, and transfer rollers).  They din't appear to be toast but I really dont know what to look for.  I wiped them down and put them back in but have the same issues.

 

When I get the jam error and the printer promts me with a clear output bin error its as if the last set of rollers that dump the paper into the output bin are shuting down too soon and not expelling the paper.  

 

Could the rollers be toast eventhough I have barely used the printer. 

0 Kudos
Highlighted
Level 1
6 5 1 1
Message 6 of 6
Flag Post
HP Recommended

Hi Tommytman,

You mentioned that the print doesn't start at the correct position on the page. This makes me think that the problem starts with the registration roller and sensor. I am attaching a video I made. Hope this helps your situation. 

Download Attachment

Available until Oct 3, 2019

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation