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Ghat
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HP Recommended

iMac sees printer but will not print

laserjet Pro M201dw
macOS 10.14 Mojave

Using macOS Catalina, not Mojave.  Catalina not a choice in window.  Using Easy Start Install on iMac desktop for Laserjet Pro M201dw wireless.  Easy Start Install says all is good. Printer shows under printers on iMac. Print page on install has iMac looking for printer but never finds it. Original install CD only allows download of Easy Start Install program. Using current Catalina OS on iMac. Only help appreciated.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

iMac sees printer but will not print

@Ghat, Welcome to HP Support Community!

 

I see that you are having connectivity issues between the devices. To be able to assist you better, I would like to know the following:

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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