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‎01-18-2020 10:41 AM

HP Recommended
Product: Color Laser Jet Pro M254dw

I have a new Color Laser jet Pro M254dw printer and I get the error message incompatible supplies. The ink cartridges came with the product. How do I fix this issue?

2 REPLIES 2

‎01-18-2020 11:14 AM

HP Recommended

First, make sure you have the right cartridges in the right slots. If the product is brand new, contact HP technical support or the vendor you bought the printer from. I see no noted issues on my support site so it is not a common issue on this device, they may need to send you replacements or replace the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎01-19-2020 11:05 PM

HP Recommended

Check the cartridge numbers on your supplies. They should read (for each of the colors):

CF500a or x - Black

CF501a or x - Cyan

CF502a or x - Yellow

CF503a or x - Magenta

202a or 202x may also be on the cartridges/boxes.

If the numbers are not these, then you have the wrong cartridges. Contact the seller for replacements.

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