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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-16-2017 07:27 AM

HP Recommended
Product: hp 93015
Operating System: Microsoft Windows XP

I am getting an error message on one of my office printers, since this past friday- 'jam in tray 4'= there is no tray 4. Rebooting the printer did not work, every tray has been removed, as well as the ink cartridge, and the back panel. Nothing. supposedly a service tech from HP is coming in, since last friday, and we have yet to see him.

i need to know how to fix this today. 😕 

1 REPLY 1

‎03-16-2017 05:58 PM

HP Recommended

@yefcu,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that you get an error "jam in tray 4" on your HP Printer.

 

In order to assist you better, please let us know the model number of the unit from the link: Click Here to Find Your HP Product Model Number

 

You have a good day ahead.

Rainbow23 - HP Support.
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