01-13-2020 09:33 AM
The display says JUam in output bin. Open rear door to clear. When we open the rear door, there is nothing there that is visibly jammed.
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01-13-2020 09:36 AM - edited 01-13-2020 09:41 AM
Check closely on the back of the printer, you may have a page jammed in the fuser which will be very difficult to see and if it is there nearly impossible to remove without taking printer apart.
If you do have a jam and need to disassemble the printer, you can purchase a manual at feedroller.com
01-13-2020 12:46 PM
the fuser is the part of the printer that bonds the toner to the paper. It consists of one roller with a heating element in it and one roller that provides the solid surface to press the paper against the heated roller.