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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-16-2018 09:15 AM

HP Recommended
Product: Toshiba
Operating System: Microsoft Windows 10 (64-bit)

My Laserjet 3015 (a dinosaur machine) only sends blank pages, Except for the Test page and Some items I have randomly printed, like a QB report and a Word doc. But If I try to print a bank statement from a website, it comes out blank. If I download the statement to a PDF doc and save to my desktop, close out of it and sign back in to print it, it also prints nothing. 

At one time, I thought the ink was running out so I put a brand new cartridge in and probably wasted a whole lot of ink. That still didn't change anything.

BTW, I am hard wired in by a USB cable, always have been. I've unplugged it, plugged it back in. Checked to see if it was loose.

I've removed the Printer from the computer settings then reinstalled it. I used the Troubleshooting method. See the pic of the snip I took. Troubleshoot 2.JPGTroubleshoot.JPG 

I can still use it to scan and print a doc right from the unit, which right now it's all its useful for. 

Anything suggestions? I'm about to dump this space waster in the garbage. Please help!

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