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‎01-04-2020 07:50 AM

HP Recommended
Product: laserjet pro 200 M276 nw
Operating System: Microsoft Windows 10 (64-bit)

After years of fault free printing my Laserjet pro 200 is constantly going into error mode when a print is invoked via right clicking the mouse. Direct printing via File in Word works fine as does scanning in the opposite direction. Refreshing firmware and printer driver has not resolved the problem..... Help

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2020 10:00 AM

HP Recommended

@JonHM 

Welcome to the HP Support Community!

@JonHM wrote:

... is constantly going into error mode when a print is invoked via right clicking the mouse...

Is an error message or an error code displayed?

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

2 REPLIES 2

‎01-05-2020 10:00 AM

HP Recommended

@JonHM 

Welcome to the HP Support Community!

@JonHM wrote:

... is constantly going into error mode when a print is invoked via right clicking the mouse...

Is an error message or an error code displayed?

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

‎01-06-2020 03:43 AM

HP Recommended

Hi Andre

 

Thank you for your interest in this....

 

No error code ... just a message saying the printer is in error state.....

 

I have however found a work around that enables me to print... By abandoning CAT 5 network connection and reverting to a USB cable the printer has come to life....!! The issue therefore seems to be network related which is a mystery given it has worked with this config for years ???

 

Thank you again for your interest

 

Cheers

 

 

Jon

 

 

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