-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- LaserJet Printing
- m102w - Status: Not Activated Disconnect the network cable i...
Create an account on the HP Community to personalize your profile and ask a question
12-10-2018 10:53 AM
I am trying to get this printer set up on the wireless. I've tried it using the HP Easy Start 2 app both wirelessly and wired. I've restarted my computer several times, ive restored the printer many times . . . nothing seems to work. What happes is that as the Easy Start program is setting up the printer, I either get:
-When setting up wirelessly: Cannot join network, please check user name and password.
OR
-When setting up wired: Please disconnect the USB cord.
I do have the correct Wifi Password and there are no cords connecected to the printer other than the power cable.
When I print a configuration page or look at the config through the web browswer, I can see my printer and mess with it's configuration but I still can't get it to print anything. It will print a test report from the configuration screen but it will not print anything from my computer and I can't see it on AirPrint. The Wireless Configuration shows:
Status: Not Activated
Disconnect the network cable in order to activate the wireless connection.
Again, there are no cables connected to the printer other than the power cable. This is extremely frustrating and I need a quick solution. Otherwise, I'll just take this back as defective and try something other than HP.
Solved! Go to Solution.
Accepted Solutions
12-10-2018 05:34 PM
Never mind. Obviously this is not going to work. I'm taking it back and trying something different.
12-10-2018 05:25 PM
OK, now I upgraded the firmware which caused it to show "connected" in the wireless configuration window. However, I still can't get it to print anything. Easy Start 2 setup does not finish, it just says something like "Can't connect to selected network." I'll try turning off the firewall and see if that gets anywhere . . .
Didn't find what you were looking for? Ask the community