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rowenpereira
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m177fw stuck on boot after firmware update

m177fw
Microsoft Windows 7 (64-bit)

Just had fax problems decided to update firmware. Computer said printer's firmware was successfully updated but it rebooted and get stuck on the hp energy star logo. Peremanent storage int. does work either. Really need help thankyou!

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HP Support Agent
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m177fw stuck on boot after firmware update

Hi @rowenpereira,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP Color LaserJet Pro MFP M177fw is stuck on the HP energy star logo screen. I also see that you have already done NVRAM reset which did not work.

 

This issue could occur if the printer's firmware is corrupted. 

 

Let's go through a few steps to troubleshoot this issue.

 

You may do a power reset and then try updating the firmware again by connecting the printer via USB cable only.

 

Please follow the step by step guide to perform a power reset on the printer: 

1.Turn the printer on, if it is not already on.
2.Wait until the printer is idle and silent before you continue.
3.With the printer turned on, disconnect the power cord from the rear of the printer.
4.Unplug the power cord from the wall outlet.
5.Wait at least 60 seconds.
6.Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7.Reconnect the power cord to the rear of the printer.
8.Turn on the printer, if it does not automatically turn on.
9.Wait until the warm-up period finishes and your printer is idle and silent.

 

If the issue persists, then you may update the firmware via USB cable from the link: Firmware Update

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

rowenpereira
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Message 3 of 13
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m177fw stuck on boot after firmware update

Thankyou for the reply. Tried that but it didnt work. Also i tried updating the firmware again but it say that it doesnt detect the printer connected i guess cuz its not booted. All this happened after the firmware update it said it successfully updated but after it restarted it never got pass the hp energy star logo. Is there any other way to update the firmware ?
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HP Support Agent
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m177fw stuck on boot after firmware update

Hi @rowenpereira,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

 

This could be a hardware issue with the unit.

 

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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rowenpereira
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m177fw stuck on boot after firmware update

Really? Theres no service menu or any other way to reset it. The printer was fine no problems the update just ruined it .
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HP Support Agent
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m177fw stuck on boot after firmware update

@rowenpereira

 

Thanks for the reply.

I made a research on this issue.

 

As you have tried all the troubleshooting steps.

I request you to contact HP Phone support for further assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

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rowenpereira
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m177fw stuck on boot after firmware update

Okay will do when I have the time. But no one can private message me other steps ? Like another way to restore/update the firmware since after the update I froze and the printer won't read through USB on any computer?

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HP Support Agent
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m177fw stuck on boot after firmware update

@rowenpereira

 

Thanks for the reply.

 

I have sent the required information in private message.

Please check your private messages.

 

Cheers.

Sandytechy20
I am an HP Employee

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rowenpereira
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m177fw stuck on boot after firmware update

Thanks for the PM but still no luck. any other methods u can pm me?

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HP Support Agent
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m177fw stuck on boot after firmware update

@rowenpereira

 

I appreciate your effort on trying different steps.

 

As you have trying all the steps still issue is not fixed.

I request you to contact HP Phone support for further assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

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