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‎12-08-2017 02:16 PM

HP Recommended
Product: Laserjet Pro CM1415fnw

I'm running windows 10 and the printer is attached via our home network. This structure is existing and the error is new.

13 people had the same question
2 REPLIES 2

‎12-08-2017 02:57 PM

HP Recommended

Step one is always to uninstall and reinstall with the latest software upgrade for your OS from http://support.hp.com.

 

If there is any temporary corruption with your current installation a reinstall will clear it up and get you working again.  Considering you have a network installation is possible the printers IP address has changed so the communication betweein your PC and the printer is now broken.  Easiest way to restore teh connection is a reinstall.

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‎01-10-2020 06:48 AM

HP Recommended

I have had this problem for a couple months (never had trouble before that and I've had the printer several years)--sometimes things work fine, then all of a sudden the jobs just start self-canceling.  Sometimes restarting the printer works, other times not. I couldn't find any consistent reason why it would work sometimes and fail (mostly fail) other times.  I have a HP LaserJet M252dw with a MacBook Air. My work-around solution has been to load any photos (jpg format--my computer creates photos using jpeg and I have to edit the file names, removing the "e" before loading on the thumb drive) and documents (as single pages in pdf format) onto a USB thumb drive. Insert the thumb drive directly into the printer and set up printing using the USB menu on the printer.

 

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