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‎04-04-2020 03:25 PM

HP Recommended
Product: HP OfficeJet 5258
Operating System: Microsoft Windows 10 (64-bit)

i just received in the mail a  new HP OfficeJet 5258 printer and when I installed the printer and put in the ink cartridges I received in the box (63XL and 63) the printer stopped and said the cartridges are older generation and do not work in this printer? Can you correct the printer so the cartridges will work?

1 REPLY 1

‎04-09-2020 10:24 AM

HP Recommended

@bfs602

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 


I am an HP Employee

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