07-19-2018 01:07 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand you are unable to connect the printer to your device,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- You mean wireless or wired (USB) connection?
- What exactly are you not able to connect to your printer?
- Have you used any existing forum post to resolve this concern?
- When was the last time it worked?
Eager to help!
Keep me posted,
For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, if you don't get back to us 😉
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee