11-16-2019 01:03 PM
Welcome to HP support community.
Check the tray rollers
Open the tray and remove it from the printer to access the rollers.
The following images are examples of where the tray rollers might be located. The locations might differ slightly, depending on your printer model.
Figure : Roller locations for Tray 1 or the multipurpose tray
Figure : Roller locations for the cassette trays
Check whether the rollers above the tray are contaminated or dirty.
To clean dirty rollers, use distilled water (if available), and follow these steps:
Spray water on a lint-free cloth or dab the cloth in water and wring it out before cleaning the rollers.
Do NOT spray water directly on to the printer.
Wipe the rollers with the dampened cloth to remove the dust, debris, or contamination.
Check whether the tray rollers are damaged or worn.
Inspect the rollers for damage or any extremely smooth surface, either completely around the circumference, or just on one side.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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