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Honor Student
Posts: 3
Member Since: ‎07-12-2018
Message 1 of 5 (208 Views)
Accepted Solution

persistent paper jam

Product Name: multifunction M2070W printer
Operating System: macOS 10.13 High Sierra

A persisitent paper jam caused by paper drifitng to one side on feeding, have tried all the soltions offered on line by HP and none has worked

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Re: persistent paper jam

This is the solution to your problem....There is some piece of solid material eg a broken cartridge component on the paper path. keenly check around the registration roller and use a spotlight if need be

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Top Student
Posts: 2
Member Since: ‎07-12-2018
Message 2 of 5 (196 Views)

Re: persistent paper jam

This is the solution to your problem....There is some piece of solid material eg a broken cartridge component on the paper path. keenly check around the registration roller and use a spotlight if need be

PhD Student
Posts: 790
Member Since: ‎05-12-2017
Message 3 of 5 (196 Views)

Re: persistent paper jam

Hi JK108,

 

There is most probably a mechanical issue with your printer and it's causing that drifting from the one side of feeding.

Look if there is any bit of paper stuck from the side that it is not feeding or any damaged part of the printer from that side as well. Follow the paper path and try feeding the paper yourself with the printer off (works better with heavy paper).

 

I hope this may help,

 

Cheers!

Printer Engineer for a HP Platinum Partner

I am not a HP employee

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Honor Student
Posts: 3
Member Since: ‎07-12-2018
Message 4 of 5 (168 Views)

Re: persistent paper jam

Thank you so much for your prompt and helpful reply. Problem solved!

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Honor Student
Posts: 3
Member Since: ‎07-12-2018
Message 5 of 5 (167 Views)

Re: persistent paper jam

Yes, this soved the problem. Thanks so much,

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