• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
M402n

15729212829751427850448699097823.jpg

print symbols continuously. HowI tried to cancel it still printing continues. Please help to stop it.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You need to purge the print spooler queue. Google the instructions for your operating system. 99% of times this issue occurs when the wrong print driver or a corrupted print job is present. Clear the queue, delete the existing printer installation and install the correct driver. If you are using a network attached printer I suggest you use the HP Universal Print Driver V6.8.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 REPLY 1
HP Recommended

You need to purge the print spooler queue. Google the instructions for your operating system. 99% of times this issue occurs when the wrong print driver or a corrupted print job is present. Clear the queue, delete the existing printer installation and install the correct driver. If you are using a network attached printer I suggest you use the HP Universal Print Driver V6.8.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.