02-08-2019 08:00 AM
Product: HP COLOR LASER JET PRO MFP M477 FDW
Operating System: Microsoft Windows 10 (64-bit)
4 REPLIES 4
08-28-2019 12:56 AM
Which firmware did you update? The basic formatter firmware you can get with a Google search or the DC Controller firmware at HP FTP site: ftp://dccfw:.Gbu1108@ftp.usa.hp.com/ There is a difference. If you did the ftp site DC Controller firmware update and still have the issue, then you many actually have a hardware issue with a motor, sensor, etc., which will require parts to be replaced.