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Ruppi70
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printer is always "offline"

Laser Jet Color MFP M276 PCL 6
Microsoft Windows 10 (32-bit)

printer is always "offline"! If I do Setup the Printer, it works! Some days later the Printer is Always"offline"

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Message 2 of 3
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HP Recommended

printer is always "offline"

@Ruppi70

 

Welcome to HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign manual IP address and that should fix the issue.

To find the IP address, touch the Setup button, touch Reports, and then touch Configuration Report.

 

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 3 of 3
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printer is always "offline"

If you are connecting via network besides setting a static address, which is a good idea, you also want to check the printer driver properties to see what type of port is set for the driver. If the port shows as a WSD part, you want to add a new standard TCP/IP port and use that static IP address as the address for that port.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
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