Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

printer issues

HP Recommended

I have a HP laserjet m712 that is offline that is only printing blank pages. It has a new fuser a new ink cartridge and new transfer roller.  

Level 11
3,668 3,638 228 558
Message 2 of 2
Flag Post
HP Recommended

If your printer is Offline then you cannot send print jobs to it.  Chances are your connection to the printer is misconfigured or broken.


Start with a simple analysis of the printer without any PCs connected to it.  Try printing off a configuration or demo page from the printers control panel.  Verify that it can phyiscally print without defects before throwing PCs into the mix.  


After you verify the printer can print the reports from the printers control panel then start pulling apart your connection to the printer.  USB connections should register in the PCs Device Manager as you plug and unplug the USB cable.  Network connections should be pingable if properly connected.




Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation