cancel
Showing results for 
Search instead for 
Did you mean: 
Steve089
New member
1 0 0 0
Message 1 of 2
82
Flag Post
HP Recommended

printer keeps resetting. will not print

M281fdw
Mac OS X 10.11 El Capitan

printer keeps resetting.  will not print.  not sure how to do a software update

1 REPLY 1
Level 11
Level 11
3,530 3,516 347 732
Message 2 of 2
51
Flag Post
HP Recommended

printer keeps resetting. will not print

Your first troubleshooting step is to disconnect any network or usb cables or turn off wireless networking and then power cycle the printer. If it comes to ready and  you can print any of the reports from the control panel of the printer then likely the printer is ok. Next step is to make sure that there are no print jobs pending on any computer that connects to the printer. Once that is done  you can reconnect either the USB or network cable and attempt to update the firmware following the instructions at support.hp.com. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation