printer not connecting

[confused40]

My laser  jet pro M127 fw printer is not connecting to my new wireless net work even though the proper SSID and password are used. The wireless network test report says that  it found four devices that match the wireless network and that this could cause connection problems. Any recommendations for solving this problem?

[Kumar0307]

@confused40

Welcome to the HP Support Community!

• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Note: Check if MAC filtering is enabled on your router. 
• Are you are using a firewall/Anti-virus?

Step 1: Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Step 2: Reset and connect the printer to the wireless network

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. Type the WEP or WPA key (network password), and then touch Done.

7. If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Let me know how this goes.

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