• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-08-2019 10:19 AM

HP Recommended
Product: Example: hp5100
Operating System: Mac OS X 10.6 Snow Leopard

We have an hp5100 laser printer.  Was making a lot of gear noise.  We replaced the main gear assembly after making sure we were purchasing the correct one from the company. (RG5-3543) The old one was in pretty tough shape..  We noticed a while after that that the problem started.  We really don't recall if the problem was happening before we installed the new part. If that part would be causing these issues, did the company recommend the wrong one and how do I find out what the correct part # for the 5100 would be.  I find it hard to believe that this part controls the images being reduced, maybe it controls the printing to one side if it is the wrong one... Been dealing with this issue for several months and no one seems to be able to figure it out.... Any ideas???? Thanks

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.