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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
My printer has started "smearing" for lack of a better explanation. I've changed cartridges, run the cleaning option (twice) - what can I do to fix this?
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
If the toner is well bonded then it might be that you have something stuck to the hot roller of the fuser, left over label is a common issue. The challenge is on this design of printer it can be difficult to actually see the fuser to see if there is something stuck to it. I would also check all the cartridges for something stuck in one of them, remove them and inspect the bottom where the drum unit (blue/green cylinder on bottom) is to see if there is paper stuck or damage to any of the drums.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
As this almost looks like a repetitive defect I would suggest that you have either a problem with the fuser or a problem with one of the cartridges. How well is the toner bonded to the paper in the defect areas?
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
2
0
0
HP Recommended
HP Recommended
If the toner is well bonded then it might be that you have something stuck to the hot roller of the fuser, left over label is a common issue. The challenge is on this design of printer it can be difficult to actually see the fuser to see if there is something stuck to it. I would also check all the cartridges for something stuck in one of them, remove them and inspect the bottom where the drum unit (blue/green cylinder on bottom) is to see if there is paper stuck or damage to any of the drums.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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