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shai1234
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Message 1 of 2
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printer tells me the ink used doesnt fit the printer

Microsoft Windows 10 (32-bit)

im am using same printer for years buying same HP original ink. suddenly, when i want to print it tells me that the ink used doesnt fir the printer. what should i do ? 

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AlS77
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Message 2 of 2
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HP Recommended

printer tells me the ink used doesnt fit the printer

Most likely the cartridge is not being read correctly by the printer. First, unplug the power cable from the printer while the power is ON. Wait a couple of minutes. Remove the toner cartridge and close the door. Plug the power cable back in and let the printer power up. Wait until it says to load the toner, then go ahead and put the cartridge in as usual and see what happens. If it still fails, try another toner cartridge.

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