01-03-2020 11:32 AM
Hello, my company just gave me a new Dell laptop with Microsoft 10 on it. My HP Laserjet Pro MFP M127w will not print from office applications; ie; word, outlook, notepad, excell etc. It prints from Adobe just fine. I had 0 issues with my old dell laptop which was running an older version of windows. My printer is compatible according to HP website. I have uninstalled and reinstalled the drivers, i have ran windows and HP trouble shooter and they cant find anything. If i print a test page from HP on the computer, it works. My companies IT department couldnt figure it out. HELP!
01-06-2020 02:25 PM
Welcome to HP support community.
The issue could have been caused by the security settings changed on the user profile.
You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC.
Here are the steps to configure UAC settings:
Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings.
To turn off UAC, move the slider to the Never notify position, and then click OK.
if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.
I hope that helps.
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