cancel
Showing results for 
Search instead for 
Did you mean: 
nkolo
New member
1 0 0 0
Message 1 of 2
94
Flag Post
HP Recommended

printer wont print from microsoft applications

Laserjet Pro MFP M127w
Microsoft Windows 10 (64-bit)

Hello, my company just gave me a new  Dell laptop with Microsoft 10 on it. My HP Laserjet Pro MFP M127w will not print from office applications; ie; word, outlook, notepad, excell etc. It prints from Adobe just fine.  I had 0 issues with my old dell laptop which was running an older version of windows.  My printer is compatible according to HP website.  I have uninstalled and reinstalled the drivers, i have ran windows and HP trouble shooter and they cant find anything.  If i print a test page from HP on the computer, it works.  My companies IT department couldnt figure it out.    HELP!  

1 REPLY 1
HP Support Agent
HP Support Agent
18,486 18,394 1,054 1,154
Message 2 of 2
50
Flag Post
HP Recommended

printer wont print from microsoft applications

@nkolo

 

Welcome to HP support community.

 

The issue could have been caused by the security settings changed on the user profile. 

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC. 

 

Here are the steps to configure UAC settings: 

Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 

To turn off UAC, move the slider to the Never notify position, and then click OK.  

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off. 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation