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‎10-30-2019 11:23 AM

HP Recommended
Product: laserjet cm1415
Operating System: Microsoft Windows 10 (64-bit)

suddenly started printing with a blue tint from the left border to middle of page, right three inches or so is ok

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2019 11:35 AM

HP Recommended

Try a different cyan cartridge.  Likely defective.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2

‎10-30-2019 11:35 AM

HP Recommended

Try a different cyan cartridge.  Likely defective.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-02-2019 10:41 AM

HP Recommended

thanks for your reply, i think you are correct that it is the cyan cartridge.  i called the company that i purchased a complete new set of cartridges over a year ago and they agree and are sending me a new cyan cartridge, so i don't know if this is fixed until i receive it.  they are sending it free of charge, surprised me a little as it's over a year ago, so i'll give them a good recommendation:  tonerrefillkits.com

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