• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎01-10-2020 10:34 AM

HP Recommended
Product: mfp m477
Operating System: Microsoft Windows 10 (32-bit)

Mfp m477 printer connected to ProBook 4720 laptop via usb.  Physically connected and powered on but not detected.  At one time it was connected wirelessly but that is another story. Tried HP's virtual help but that just ran me in circles and was no help at all. Just want to print some invoices so I can bill for work done.

I have a very respectable IQ but am at least 2 generations too old to be tech savvy and really not interested in changing! HELP

1 REPLY 1

‎01-10-2020 10:43 AM

HP Recommended

If the device is not detected the two most likely causes are a bad USB cable, yes they do fail. Second is a corrupted usb device settings. Try a different cable, if that does not resolve the issue, disconnect the printer from the computer and then on your pc you need to go to device manager, show hidden devices, locate the printer and right click and select uninstall device. Restart your PC and go through the installation again and printer should be detected as a new device.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.