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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-11-2019 09:50 AM - last edited on ‎10-15-2019 12:10 PM by Retired

HP Recommended

Hi, I have a similar problem. When I try to scan from the flat bed I am getting a message up which says 'Automatic Document feeder is empty' - but I am NIOT using the ADF..... I have adjusted paper and tried again to no avail.

This has never happened since I biought the printer - but has started since my iMac had an OS Catalina update two days ago - cannot scan at all now!! Can you help please.

47 people had the same question
27 REPLIES 27

‎10-14-2019 11:51 AM

HP Recommended

same problem here:

 

Automatic Document Feeder is Empty

No items were detected in the Automatic Document Feeder. Please place your originals into the Automatic Document Feeder and start the scan again.

 

I tried setting scanner to input flatbed, but also doenst work......

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‎10-15-2019 12:39 PM - edited ‎10-15-2019 12:40 PM

HP Recommended

@NoisyParkser, Welcome to the HP Support Community!

 

What model Hp printer are you using?

Which application are you using to scan from your MAC?

HP Easy Scan is not yet supported on macOS 10.15

 

For now, let us try these steps to resolve this issue: 

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Kindly use Apple Image capture to scan

Click here to know how to scan using Apple Image Capture.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎10-16-2019 01:44 PM

HP Recommended

That happened when my iMac install macOs Catalina Version 10.15

When are you going to fix that problem with your software HP Easy Scan    

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‎10-16-2019 02:06 PM

HP Recommended

@Mario-pol, Welcome to the HP Support Community!

 

HP Easy Scan is not yet supported with 10.15 Catalina. Instead, you can use Apple Image Capture. A compatible version of HP Easy Scan should be released soon.

Click here to know how to scan using Apple Image Capture.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎10-23-2019 12:24 PM

HP Recommended

Too bad.

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‎10-23-2019 12:52 PM

HP Recommended

@JCSable, Welcome to the HP Support Community!

 

Apologies for the inconvenience caused. HP is already working with Apple to resolve this issue as quickly as possible. You may refer to this document for more info on 'HP Easy Scan Is Not Currently Supported in macOS Catalina'.

 

Keep me posted for any other assistance.

 

 

KUMAR0307
I am an HP Employee

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‎11-04-2019 06:58 PM

HP Recommended

Can you please put an announcement to let us know once it is ready.  Truly wasted 2 hours of my day today on this.  Not fair.  

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‎11-05-2019 10:03 AM

HP Recommended

@dazngad

 

Thank you for the feedback, this will be forwarded to the respective team at HP.

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎11-05-2019 11:04 AM

HP Recommended

Im getting the same issues and it's just after I updated OSX. Thanks for posting this question it was driving me mad. 

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