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Message 21 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

@marxbro2

 

I understand your concerns but as of now there are no updates from HP's RnD Team or from Apple. Both HP and Apple are working on this issue to get it fixed soon

 

You can also refer this Link: https://support.hp.com/in-en/document/c06455960

 

Thank you 


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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Message 22 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

An efficient work-around that has not yet been mentioned in this thread (I think) is to use "scan to email". For me, this is better than the HP Smart App, because the latter requires me to give the scan instructions on my laptop

With "scan to email" you give the instructions (and turn the pages, if required) on the HP scanner itself, just as with the Easy Scan. You can leave your laptop or other Catalina machine where it lives. (My HP multifunctional is in a different room from my own workstation.)

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Message 23 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

I'm getting the same error message on Mac OS Catalina when using HP scan, however I found a workaround by going to System Settings/Printers and selecting the "Scan" tab and pressing the "open scanner" button. This opens a different scan window where you can still select the flat bed for scanning.

 

 

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Message 24 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

I have had the same problem after I updated my MacBook Pro to Catalina 

Anyone have a fix?

 

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Message 25 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

download and install the HP Smart App. That ended up being the answer that worked for me. Not sure why HP is claiming they are "working on an update" to their older HP Easy Scan app

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Message 26 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

Hey Maxbro

Took your advice & the HP Smart app works a treat

Thanks for taking the time to post

All the best

Heng

 

 

 

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Message 27 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

I had the same issue with OS X 10.15.2

I upgraded to 10.15.3 and it fixed the issue.

 

https://support.hp.com/in-en/document/c06455960

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Message 28 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

Downloading the 'HP Smart' app will also fix the problem & seems to provide great functionality

 

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