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HP Support Agent
HP Support Agent
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Message 11 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

@geminiCoder, Welcome to the HP Support Community!

 

As mentioned in the above posts, HP Easy Scan is not yet supported by macOS 10.15 Catalina. Refer to this document for more info.

 

Kindly use Apple Image Capture to scan. Click here to know how to scan using Apple Image Capture.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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Nmirontsev
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Message 12 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

Kumar, it was promised almost a month ago to fix this issue and provide an update. It is a shame that such company as HP cannot update their software a whole month. We are almost in 2020.

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HP Support Agent
HP Support Agent
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Message 13 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

@Nmirontsev

 

HP is working with Apple to get HP Easy Scan and other scanning functions back to full functionality as quickly as possible. 

 

Thanks for understanding.

TEJ1602
I am an HP Employee

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RFurtado
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Message 14 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

I was having the same issue this morning. Here's how I resolved: simply replace the HP Easy Scan app with the HP Smart app.

1. Go to the App Store

2. Download the app HP Smart

3. Install

4. Start using this app, instead of HP Easy Scan

 

The HP Smart has better interface, and it doesn't have the issue of scanning documents from the glass scanner.

HP Support Agent
HP Support Agent
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Message 15 of 28
408
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"Document Feeder Empty" - Why am I getting this in my status?

@RFurtado

 

Glad to know that you found the solution. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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ghentuser
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Message 16 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

Are you seriously thanking a user for finding "the" solution HP could not provide themselves??? I mean, while this is clearly not "the" solution (since it requires activating a scan of each page, when using the flatbed, on the Mac rather than on the HP scanner), it is far superior to the Apple Image Capture that you had suggested!

HP Support Agent
HP Support Agent
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Message 17 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

@ghentuser, Welcome to the HP Support Community!

 

It is a workaround that enables the user to achieve his requirement until the updated version of HP Easy Scan is released. The previous user has put some effort to find a possible solution and post it on the Community page to help other users.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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DragaP
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Message 18 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

Please do fix this. I had no idea why it was no longer working the last few weeks and I reset to factory settings, etc. I don't understand why HP wouldn't consider this a top priority, if you want us to continue to use and buy your products. 

 

 

HP Support Agent
HP Support Agent
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Message 19 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

@DragaP

 

We're actively working to restore complete functionality. I suggest using HP Smart app or Apple Image capture to scan from your MAC. Kindly refer to this document to know how. 

 

Refer to this document for more info on HP Easy Scan.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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marxbro2
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Message 20 of 28
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"Document Feeder Empty" - Why am I getting this in my status?

When will HP Easy Scan be again supported on MacOS?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation