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‎01-03-2020 11:46 AM

HP Recommended
Product: mfp m125a
Operating System: Microsoft Windows 7 (32-bit)

my printer doesn't print and when I tried to reinstall it it didn't show up on the system and it's missing a driver. I need to restore factory setting

1 REPLY 1

‎01-06-2020 12:46 PM

HP Recommended

@heba_magdi, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following-

  • How is the printer connected to the computer?
  • Was there any error when you tried printing before you could uninstall the drivers?
  • Is there any antivirus/security software installed on your computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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