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heba_magdi
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Message 1 of 2
109
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restore setting

mfp m125a
Microsoft Windows 7 (32-bit)

my printer doesn't print and when I tried to reinstall it it didn't show up on the system and it's missing a driver. I need to restore factory setting

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HP Support Agent
HP Support Agent
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Message 2 of 2
61
Flag Post
HP Recommended

restore setting

@heba_magdi, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following-

  • How is the printer connected to the computer?
  • Was there any error when you tried printing before you could uninstall the drivers?
  • Is there any antivirus/security software installed on your computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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