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‎11-15-2019 06:18 PM

HP Recommended
Product: color laserjet MFP M477FDW
Operating System: Microsoft Windows 10 (64-bit)

IMG_0777.JPGIMG_0778.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2019 08:00 PM

HP Recommended

Something stuck to the drum on the black cartridge would be my guess. You can try to clean it but it might be damaged.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

4 REPLIES 4

‎11-15-2019 08:00 PM

HP Recommended

Something stuck to the drum on the black cartridge would be my guess. You can try to clean it but it might be damaged.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-15-2019 08:11 PM

HP Recommended

thanks I was going to explain that the one page was a cleaning page and the dashes did not show up where they did on the other one it does it on everything else and copies  where the origional  one does not have the dashes. I did replace the black toner and it still did it 

‎11-16-2019 01:16 AM

HP Recommended

Here is the repetitive defect ruler for the printer.  The two measurements closest to your problem are both cartridge related.

 

m452 repetitive defect chart.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-17-2019 09:02 AM

HP Recommended

thank you I replaced the black toner cartridge and that took care of the problem, I thought I had done this before but I guess not thanks again 

 

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