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Message 1 of 23
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Solved!

stopped filter failed hp Laserjet CP1025nw With Catalina 10.15.4

HP Recommended
macOS 10.15 Catalina

I am getting  " stopped filter failed "  error while printing. I tried to reset Printer and add back after restarting Mac/Printer does not help. Error comes for both USB connection as well as Wireless. Only i can print test page Hp utility software.

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HP Support Agent
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Message 2 of 23
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Hi @DIPT

Welcome to the HP Support Community. I understand you are getting a filter failed error while trying to print from the MAC. I'd be happy to assist you.

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Check for any software updates on MAC

Click here to know how.

 

Make sure the printer is installed using AirPrint driver:

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name with Bonjour multifunction under kind.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

6.) Try to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Message 3 of 23
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HI @KUMAR0307,

  I tried below step. When i was trying to install driver it say's 

Driver downloaded from

https://support.hp.com/in-en/drivers/selfservice/closure/hp-laserjet-pro-cp1025-color-printer-series...hp_issue2.png

HP_Prinnter_issue.pnghp_issue3.png

 

When i try to add printer it Does not shows Air print or Bonjour multifunction under kind.

 

hp_issue_4.png

Even for Windows it just works with USB print and not wireless .

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HP Support Agent
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@DIPT, thank you for the detailed response.

 

Kindly check and confirm the model of the printer you are using.

 

Is it a HP LaserJet Pro CP1025nw Color Printer or a HP LaserJet Pro CP1025 Color Printer?

Refer to this document to know how to find the Product Name or Product Number.

 

HP LaserJet Pro CP1025 is not wireless capable and is not AirPrint compatible.

Refer to this document to know the product specifications of both these printers.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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Hi @Kumar0307,

It's "LaserJet CP1025nw color"

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@DIPT

 

It seems like the gatekeeper is blocking the required update on your MAC.

 

In System Preferences, click Security & Privacy, then click General. Click the lock and enter your password to make changes. 

Select App Store under the header “Allow apps downloaded from.”

Note: Leave this window open until the updates are installed on the MAC.

For more info, kindly refer to this document.

 

To know how to update the MAC, click here

 

Once the updates are installed, you may try installing the printer using AirPrint driver as mentioned in my previous post.

 

Let me know how this goes.

 

KUMAR0307
I am an HP Employee

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Thanks @KUMAR0307,

  I have tried the same, but there are no drivers available from Mac OS 10.15. THe latest is available for 10.13 and they don't work.

 

hp_version.pngHP_P_issue.png

 

Also as per the post 

https://h30434.www3.hp.com/t5/LaserJet-Printing/Filter-Failed-message-in-OS-X-Mojave-and-now-in-OS-X...

 

Is Mac OS Catalina not supported ?


I eventually was able to contact HP support and speak with a live engineer, who, after 2 hours of phone communication answered saying that the HP Laser Jet CP1025 will not work with Catalina.

The printer is only meant to work with 32-bit operating systems and HP will not make it 64-bit compatible with a software update.

If anyone finds a solution or writes a 64-bit update, please post it here!



 
 
 

 

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@DIPT

 

HP LaserJet Pro CP1025 is not compatible with macOS 10.15. However, you are using a HP LaserJet Pro CP1025nw color printer that is AirPrint compatible.

We can use the AirPrint drivers to install the printer on the macOS 10.15.

You may refer to this document to check the AirPrint compatible printers.

 

Since we do not get an option of AirPrint driver, kindly contact Apple support as Airprint drivers are provided by Apple.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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HI @KUMAR0307,

Thanks for help. As per Apple Support these printer is not listed for Airprint capability.

https://support.apple.com/en-us/HT201311

 

And as indicated earlier HP Website does not have Firmware for 10.15 OS.  Can HP Provides same ?

 

 

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Hi @KUMAR0307

 Please find below crash info / failed information while applying the firmware , When HP can provide driver for the same ? The MacOS is 10.15 is 64 bit which can not accep


@DIPT wrote:

HI @KUMAR0307,

Thanks for help. As per Apple Support these printer is not listed for Airprint capability.

https://support.apple.com/en-us/HT201311

 

And as indicated earlier HP Website does not have Firmware for 10.15 OS.  Can HP Provides same ?

 

 


Process: HP Firmware Upgrade Utility [24759]
Path: /private/var/folders/*/HP Firmware Upgrade Utility.app/Contents/MacOS/HP Firmware Upgrade Utility
Identifier: com.yourcompany.HP_Firmware_Upgrade_Utility
Version: 3.3
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: HP Firmware Upgrade Utility [24759]
User ID: 501

Date/Time: 2020-04-16 20:49:27.224 -0600
OS Version: Mac OS X 10.15.4 (19E266)
Report Version: 12
Bridge OS Version: 3.0 (14Y908)
Anonymous UUID: 278002A3-57F7-4721-194D-8184A1B1CFDC

Sleep/Wake UUID: 8F5B1576-2A96-4424-AC1B-95C010EFBAE0

Time Awake Since Boot: 65000 seconds
Time Since Wake: 1700 seconds

System Integrity Protection: enabled

Notes: Translocated Process

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: /usr/lib/libnetsnmp.15.dylib
Referenced from: /private/var/folders/*/HP Firmware Upgrade Utility.app/Contents/MacOS/HP Firmware Upgrade Utility
Reason: image not found

Binary Images:
0x100000000 - 0x100011fff +com.yourcompany.HP_Firmware_Upgrade_Utility (3.3) <10C0189F-AF0F-4481-3BF4-5D724ABA99AD> /var/folders/*/HP Firmware Upgrade Utility.app/Contents/MacOS/HP Firmware Upgrade Utility
0x10276c000 - 0x1027fdeff dyld (750.5) <1F893B81-89A5-3502-8510-95B97B9F730D> /usr/lib/dyld
0x7fff31082000 - 0x7fff31082fff com.apple.Cocoa (6.11 - 23) <37E98F4D-1D78-3F22-BDC0-59DC0B9B3A3E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff34d0c000 - 0x7fff34db0ff3 com.apple.framework.IOKit (2.0.2 - 1726.100.16) <3D8BA34A-AAF7-3AF2-9B5B-189AC4755404> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff3e85f000 - 0x7fff3eba8ff1 com.apple.security (7.0 - 59306.101.1) <430E04FE-F068-3476-9CA2-72CB5F040D1F> /System/Library/Frameworks/Security.framework/Versions/A/Security

Model: MacBookPro14,3, BootROM 205.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 2.9 GHz, 16 GB, SMC 2.45f3
Graphics: kHW_IntelHDGraphics630Item, Intel HD Graphics 630, spdisplays_builtin
Graphics: kHW_AMDRadeonPro560Item, Radeon Pro 560, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1600.4)
Bluetooth: Version 7.0.4f6, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: Apple T1 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.4
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.4



 

 

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