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HP Recommended
Colour Laser Jet Pro MFP M281fdw
Microsoft Windows 10 (64-bit)

the printer cannot scan. Error message: THE HP LJ M278M281 was not found.

1 REPLY 1
HP Recommended

@Clare27 

Hello,

Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting steps to resolve this issue.

In order to palliate this incident, please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

  1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
  2. Type services.msc and OK. The Services (local) window opens.
  3. Double-click on Windows Image Acquisition, then click on the Connection tab.
  4. Check Local System Account and Allow the service to interact with the office.
  5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Kernel Hardware Detection exist in the first window.
  6. Click on the General tab, and restart the service by clicking on Stop, then Start.
  7. Close the Services window.
  8. Try to scan.

 

If the Kernel hardware detection dependency does not exist, please add it as follows:

  1. Simultaneously press the Windows flag and the R key. The Run window opens.
  2. Type regedit, then OK. The registry editor opens.
  3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
  4. In the right pane double click on Depend on service.
  5. You will find RpcSs, just add ShellHWDetection underneath, then press Enter key, and then click OK.
  6. Close the registry editor.
  7. Try to scan.

 

You can try to install HP Scan Extended, after installation proceed as follows to launch it:

  • Click Start menu, then the HP folder, and then HP Scan Extended.

 

In case of need, please do not hesitate to contact us.

Best regards,:Wink:



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