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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
Most 99 errors are caused by either a failed hard drive or corrupt OS. The standard drive in these units is a 8gb solid state drive with a SATA connector. It is mounted to the door of the formatter. You can run diagnostics from the preboot menu to test the drive but in my experience the drive is likely bad. You can use any SATA hard drive as a replacement, but you will lose the ability for encryption of data on the drive if the drive does not support self encryption.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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Hello,
Reload the firmware. Current firmware can be downloaded from FutureSmart Bundle Version 3.9.6 - HP LaserJet Enterprise M601/602/603 Series Printer FIRMWARE - HP.... using a USB flash drive and the Preboot Menu.
For instructions, see Update the firmware.
If the issue continues, contact HP technical support to perform more complex troubleshooting steps.
Do not hesitate to contact us in case of need.
Best regards,
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