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nicl6 Honor Student
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tonner tray stuck HP Color Laserjet M281

HP Color Laserjet M281
Microsoft Windows 10 (64-bit)

Hi, After I install a new toner cartridge, the toner tray is stuck in the closed position.IMG_20190614_151411 (1).jpg

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tonner tray stuck HP Color Laserjet M281

@nicl6, Welcome to HP Support Community!

 

Refer to this document to learn about replacing the toner cartridges.

 

Reset the printer

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Try to print.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options. 

 

Hope this helps! 

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

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nicl6 Honor Student
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tonner tray stuck HP Color Laserjet M281

No sorry, it did not work.

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HP Support Agent
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tonner tray stuck HP Color Laserjet M281

@nicl6

 

Please reach out to the HP Support in your region regarding the service options.

 

Thank you 🙂

 

Hope this helps! 

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

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