cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
130
Flag Post
HP Recommended

tray 2 will not close all the way

HP Color LaserJet Pro MFP M281fdw

HP Color LaserJet Pro MFP M281fdw

tray 2 almost closes after adding paper but will not close all the way.

Something is blocking the tray 2 from closing.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
19,238 19,141 1,097 1,180
Message 2 of 2
82
Flag Post
HP Recommended

tray 2 will not close all the way

@tray_trouble

 

Welcome to HP support community.

 

  1. Pull the main input tray (Tray 2) toward you to open it.

    Figure : Pulling out the main input tray (Tray 2)

    Pull out the main input tray
  2. Remove any paper from Tray 2, and then make sure the paper is in good condition.

    Remove any severely bent, wrinkled, or torn paper from the stack.

  3. Holding the paper stack in both hands, flex the stack to form a U shape, and then flex the stack in the opposite direction.

    This action can loosen stuck paper sheets.

    Figure : Flexing the paper stack

    Flexing the paper stack
  4. Check for any obstructions inside the priority input feed slot (Tray 1) and Tray 2.

    Figure : Locations of Tray 1 and Tray 2

    1. Priority feed slot (Tray 1)

    2. Main input tray (Tray 2)

  5. Slide the paper width and paper length guides to their outermost positions.

    Figure : Sliding out the paper guides

    Slide out the paper guides
  6. Load another stack of paper in Tray 2.

    Figure : Loading another stack of paper in Tray 2

    Load another stack of  paper in Tray 2
  7. Slide in the paper width and paper length guides until they stop at the edges of the paper. Do not push the guides so far in that they bend the paper.

  8. Make sure the stack of paper is not taller than the marks on the sides of the paper width guides.

    Figure : Sliding in the paper guides and checking the stack height

    Slide in the paper guides, and then check the stack height
  9. Insert Tray 2 back into the printer.

    Figure : Inserting the paper input tray

    Insert the paper input tray

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation