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04-05-2019 04:33 PM
Thanks for reaching out to the HP Support community!
- What paper size are you using and on which tray are you loading the paper?
- Are you able to print from the other paper tray?
Below are the Supported paper sizes for the printer.
Refer to this link for more information.
Please provide the above information to assist you with an accurate solution.
I am an HP Employee
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